FAQ

  • How do I place an order?
    • To place an order, simply browse our collection. Follow the easy steps on our website to customize your item and complete the checkout process.
  • Can I provide my own design for embroidery or printing?
    • Absolutely! We welcome custom designs. Please email us at 959threads@gmail.com and our team will ensure a high-quality result.
  • What types of items can be customized?
    • We offer customization for a variety of items, including t-shirts, hoodies, hats, bags, and more. Explore our product catalog for options.
  • How long does it take to process and ship orders?
    • Processing times vary based on the complexity of the customization. Typically, orders are processed within 10-12  business days. Shipping times depend on your location and the shipping method selected during checkout.
  • Can I make changes to my order after it has been placed?
    • Once an order is confirmed, changes may not be possible. Please review your customization details carefully before completing your purchase. Contact our customer service for assistance.
  • What is your return/exchange policy?
    • Due to the customization of items, refunds, exchanges and/or returns are not accepted.  We strive to provide quality products, however, if there is an issue with your order, please contact us via email (959threads@gmail.com) within 3 days of receiving your items. 
  • Do you offer bulk or wholesale discounts?
    • Yes, we provide discounts for bulk orders and wholesale purchases. Contact our sales team for more information and to discuss your specific needs.  We can be reached at 959threads@gmail.com
  • How can I track my order?
    • Once your order is shipped, you will receive a tracking number via email. Use this number to track your package and stay updated on its delivery status.
  • How do I care for embroidered or printed items?
    • Follow the care instructions provided with your order. In general, machine wash items inside out, use cold water, and avoid bleach or harsh detergents to preserve the quality of the customization.  Hang or lay flat to dry.